Tuesday March 21, 2023
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    Frequently Asked Questions

    Trouble Shooting Guide


     

  • User Registration Feature

     

    Synergy Room has a built in User Registration feature that will allow visitors to your Synergy Room to set up a username and password account.  Asking your visitors to register offers the benefits of controlling access to your room and keeping a record of those who have visited your room. 

    To enable this feature, log in to your Control Panel and go to Registration. You will see the following:

    If it is set to Disabled, users will not be required to register with a valid email address before logging in.

    Enabled- email confirmation only will require them to register with a valid email and validate the email address through an email that is sent to them before they will be able to log in.  This will also assign them a generated password for them to use, which is sent to them once they validate their email address.

    Enabled - email confirmation and owner approval will act as the enabled function above, but before they are sent their generated password and email confirmation they will need to be approved by the room owner.  You will be sent an email when someone has asked to register. 

    IMPORTANT!
    If you enable registration, you must also set up your Form Letter Settings for it to work properly. In your Control Panel, click on Form Letters.  You will see the following:

    In order for your visitors to register and receive the registration email, you must set up your Outgoing Mail Server information.  Not all mail providers allow this.  Gmail, Google's free email service, does.  If your email provider allows it, you can find out their Outgoing Mail server information usually from their help files.

    The Letters section allows you to customize the email that is sent to a user when they register, giving them their password to log in.  To customize it, click Edit.  To resend it to a registrant who has lost their previous email, click Send. 

    Please note!  If you edit the email, please do not delete this portion of HTML code:

    <p>Here is your account information:</p>
    <table>
    <tr><td><b>Login Page</b>:</td> <td>%LOGINURL%</td></tr>
    <tr><td><b>User Name</b>:</td> <td>%USERNAME%</td></tr>
    <tr><td><b>Password</b>:</td> <td>%USERPASS%</td></tr>
    <tr><td><b>Expires</b>:</td> <td>%EXPIRES% </td></tr>
    </table>
    </html>

    This code gives your registrant their password information.

    Once the Registration has been enabled and the Email settings have been properly set up, your log in page will have a new link called New User.

    When the visitor clicks on New User, it will ask them to insert the username of their choice and a valid email address:

    Once they successfully register, they will be taken to a Thank You page and they will be sent an email with their log in information.

     

     

     

     

     

     
     
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